Sunday, 28 April 2013

Call Center Representative - DSL - LINKdotNET وظائف خالية : مطلوب ممثلى خدمة عملاء - شركة لينك دوت نت

Employer     LINKdotNET

Job Title     Call Center Representative - DSL

Languages     Very good spoken & written English & Arabic

Country     Egypt

Job Category     Call Center

Job Type     Full Time

Description     —Answer inbound calls of call center to handle customer inquiries and complaints —Handle all customer issues and problems while showing sympathy, being practical and serious when handling customers problem in order to gain the customers satisfaction. —Document all calls onto the system which allow us to develop our products and service —Report any problem or shortage with system to the managers in order to develop it —Contact other departments (i.e: NOC and FE) in complex technical cases in order to solve customer problems in less time —Troubleshoot with customers over the phone to solve their ADSL problems —Communicate effectively via email and over the phone with internal & external clients —Notify supervisors of issues or trends that may require an action or escalation in order to minimize customers down time. —Positively contribute in up selling of products& value added services to maximize company revenue —Focus on increasing service quality level to increase customer satisfaction —Initiat
e CRM Tickets in order to document the customers requests & for the second level support —Send mails to Customer Service Offices for line reactivation requests

Qualifications     Bachelor Degree in any related field.

Gender     Any

Experience     0 – New Graduate Years.

Other Skills     Customer Service & Communication skills Telephone etiquette, Customer service skills, attention to details, Ability to follow specific instructions, Basic math, Logical and analytical skills, Telephone problem solving skills, & Good social skills

Salary (L.E.)     1500 - 2500

Job Contact Info.     Ms. Amira Costandi   

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