Saturday, 4 May 2013

Help Disk Officer- Saudi only. United Matbouli Group - Jeddah, Saudi Arabia وظائف فى السعودية

Job Description

User support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
Main Job Tasks and Responsibilities:

respond to requests for technical assistance in person, via phone, electronically
diagnose and resolve technical hardware and software issues
research questions using available information resources
advise user on appropriate action
follow standard help desk procedures
log all help desk interactions
administer help desk software
redirect problems to appropriate resource
identify and escalate situations requiring urgent attention
track and route problems and requests and document resolutions
prepare activity reports
stay current with system information, changes and updates

Skills

- oral and written communication skills.
- learning skills.
- customer service orientation.
- problem analysis.
- problem-solving.
- adaptability.
- planning and organizing.
- attention to detail.
- stress tolerance.


Qualification: Higher Diploma or Bachelor degree in IT.
Experience: (3 and above years in the same filed).
Nationality: Saudi only.
Location: any branches.

Education

Higher Diploma or Bachelor degree in IT.


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