Friday, 22 November 2013

Beauty Salon Supervisor - shampoobeauty alyazya commercial agencies - Abu Dhabi, UAE

Job Description

Recruit, induct and train team members to mix with shampoobeauty.
Review the performance of team members regularly
Create the weekly salon rota for the site to meet required scheduling patterns and review with the Salon Manager
Create professional and retail stock orders monthly and send to Salon Manager for review and approval
Take bookings, ensure all clients re-book for their next treatment and homecare recommendations are given
Carry out Salon day tours and ensure the day is as organised as possible
Answer the telephone and deal with any client queries
Meet and greet clients in a polite and professional manner
Carry out opening and closing procedures as outlined in the brand standards
Achieve the monthly retail target for salon products
Become familiar with all new product launches and promotions both in store and out
Maintain a clean and safe working environment
Support and assist the therapists with laundry and treatment room set up in busy times
Conduct monthly stock check
Attend regular salon supervisor meetings to share best practice and drive consistent delivery
Ensure booking system is used correctly and report any issues immediately to support teams
Work as part of the group team to provide high service levels for customers

Skills

Therapy experience essential (NVQ level 3)
Flexibility of working hours and days
Computer literate
Self-motivation
Delivery focused
Passion for excellence and high standards
Excellent interpersonal skills
Desirable skills & qualifications
Target orientated
Track record of achieving treatment and product sales targets
Previous spa supervisor work within small spa or beauty salon
Team player
Passion for managing people and hosting customers
Demonstrable experience of implementing and delivering processes and ways of working

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