Sunday, 24 November 2013

Customer Service Representative Manpower Middle East - Dubai, UAE

Job Description

Our client is a global leader in managed, returnable and reusable packaging solutions, serving many of the world's largest companies in sectors such as consumer goods, fresh produce, beverage and automotive Customer Service Representative Saudi national will provide a support service for clients in the Gulf area. The (Customer Service Agent – Contact Centre Agent) is responsible for customer administration support for their clients and their Sales Partners working with Account Managers. Responsible for remotely representing the Customer service department, supporting and working with internal departments (Credit Management, asset management, operations, master data, customer support) and ensuring customer satisfaction and retention. The position is based in Saudi Arabia (Jeddah) and reports into the Customer Contact Supervisor
Other responsibilities will include but not limited to:
• Work directly with clients to successfully implement customer service improvement programs as client self-serve and proactive client contact for data changes by providing remote training and support
• Work closely with the credit management team to escalate non-payment issues with client (. pro-actively support our collections strategy
• Manage to resolution all queries from the client by identifying the correct account balance to resolve the issue and managing escalations if required
• Opening the new accounts, verifying the rates, liaising with the master data for account validation
• Represent customer service department to key internal and external clients to address high profile or recurring client issues and complaints. Ensure that appropriate action plans are in place, with regular feedback to the client
• Handling inbound and outbound calls
• Managing and updating the master data files and Accurate filing of customer’s documentation

Skills

In order to be successful, you should have at least two years’ experience in customer service or client management. You should be a team player who are systematic, accurate, result driven, patient, non-aggressive and service orientated will be the best suited to handle this position. The ability to communicate with people at all levels internally and externally is essential. Due to nationalization initiatives, the position prefers Saudi nationals
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