Sunday, 24 November 2013

E-Commerce Executive United Arab Shipping Company - Dubai, UAE

Job Description

Assist the E-Commerce Manager in developing business processes of e-commerce throughout the company, and converting customers to using e-commerce processes.
- Assist the E-Commerce Manager to develop plans to expand the usage of e-commerce by customers, including product enhancement, training of sales staff to promote the usage of e-commerce and direct engagement with key customers who are potential e-commerce users.
- Assist e-commerce manager in leading development of UASC’s e-commerce products and ensure that they remain at the leading edge of available products.
- Collect feedback on product functionality from cluster/agency staff (and customers).
- Provide problem solving/helpdesk support when requested by e-commerce manager and escalate most important issues or recommendations.
- Monitor the levels of usage of the different e-commerce products against targets, propose adjustments to plans in order to reach targets and execute adjustments as per e-commerce manager instructions.
- Gather inputs on e-commerce development for sales strategy under supervision of e-commerce manager.

Skills

Minimum Qualifications:

- University degree

Minimum Experience:

- One year in a position related to e-commerce activities is an advantage

Job-Specific Skills:

- Customer service skills
- Capacity to gather feedbacks and information and communicate them to manager

Competencies:

- Analytical thinking
- Customer service orientation
- Process orientation



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