Sunday, 24 November 2013

Sales Territory Coordinator Confidential Company - Dubai, UAE

Job Description

Job summary:
- Support key work by compensating for execution failures in daily operations and facilitating unplanned work.
- Provide relief coverage across the territory.

Principal Responsibilities:

Handling Daily Operations
- Print LPO’s and ensures the availability of the products
- Ensure coverage of all routes; running emergency routes when necessary.
- Supervise 100% SKU load for each Van Salesman.
- Manage commission templates and attendance reports and submit to HR on a monthly basis.
- Hire, train, and motivate temporary helpers.
- Coordinate vacation and sick leaves for all Van Salesman within the territory.
- Follow up on pending payments.
- Supervise department vehicle checks by Van Salesman and helpers.
- Monitor routes daily.

Providing Territory Support
- Maintaining excellent customer relations and customer service.
- Supervise Van Salesman market execution.
- Provide routing and file maintenance support, including Free of Charge slips and credit note copies.
- Check daily sales report to monitor the monthly sales performance.
- Keep a daily out of stock report.
- Ensure selling tools and point of purchase material is available with all Van Salesman.
- Coordinate completion of identified resets, special events and equipment delivery as and when it is needed.
- Execute Marketing Support Funds provided by the Sales Executive, such as credit notes and FOC slips, with finance department.
- Keep track of fridge allocation and ensure proper usage by customer.

Tracking Measures and Conducting Problem Solving
- Resolving cases as sent by the call center.
- Identify recurring problems for continuous process improvement.
- Attend to customer needs and complaints in a proactive manner.
- Actively participate in problem solving process.
-Take initiative to solve issues in alignment with Supervisor
- Ensure the collection of all Key Performance Indicators (KPIs) as per the company’s direction.

Skills

Knowledge, Skills and Experience:
- University diploma.
- Minimum of 2 years experience managing front-line employees.
- Flexibility.
- High integrity.
- Excellent verbal and written expression in English.
- Territory management.
- Sales and customer service.
- Coordination, follow-up, planning and organizing, service orientation, supervising, delegation and monitoring progress.
- Persuasion.

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